Illuminated Cloud Announcements

Earlier today I posted about a multi-day outage with the licensing servers used by Illuminated Cloud 2. As of about an hour ago, service seems to have been restored. All pending orders should now have completed, all renewed subscriptions should have been properly extended, and the license management self-service features should again be available. If you do see any further issues with ordering, license management, etc., please let me know ASAP. Again, apologies for the inconvenience caused by this outage.

The licensing software used by Illuminated Cloud is currently experiencing an effective outage.  The outage seems to have started on Friday, March 31, 2023 at approximately 10AM CDT. The vendor is aware of the issue and is actively working to restore service for all clients. Until then, the following Illuminated Cloud 2 services are affected: New order fulfillment - All new orders in FastSpring become stalled in during license key generation. Once the service is restored, these orders will complete and license keys will be issued. I am actively contacting those with orders in this state to let them know what's going on, and I'm offering trial extensions to cover the time until their orders complete. Existing subscription renewal - License key expiration dates are not being updated automatically upon succcessful subscription renewal in FastSpring. I am manually updating expiration dates, but there may be a slight delay before license expiration dates are updated. License manag...