Licensing software server outage
The licensing software used by Illuminated Cloud is currently experiencing an effective outage. The outage seems to have started on Friday, March 31, 2023 at approximately 10AM CDT. The vendor is aware of the issue and is actively working to restore service for all clients.
Until then, the following Illuminated Cloud 2 services are affected:
- New order fulfillment - All new orders in FastSpring become stalled in during license key generation. Once the service is restored, these orders will complete and license keys will be issued. I am actively contacting those with orders in this state to let them know what's going on, and I'm offering trial extensions to cover the time until their orders complete.
- Existing subscription renewal - License key expiration dates are not being updated automatically upon succcessful subscription renewal in FastSpring. I am manually updating expiration dates, but there may be a slight delay before license expiration dates are updated.
- License management self-service features - The license key management and offline activation self-service features will currently fail with an "SSL handshake failure" error. In either case, a support email link will be provided with the context of the attempted action. I will then be happy to assist with the respective tasks until service is restored.
I sincerely apologize for these issues. I have been providing as much information as possible to the licensing software vendor in hopes of a quick resolution. In the meantime, I appreciate your patience and understanding. I will post an all-clear here once service has been completely restored.